FAQ

Shipping and returns are handled by Love Police / Australian Tour Merchandising. Email customerservice@bandtshirts.com.au with your order number for anything below.

Shipping

payments

How much is shipping?

It is worked out at checkout on Australia Post rates, based on the weight of your order and where it is going. International orders may attract duties or taxes at your end and those are yours to pay.

Usually within 1 business day. When the warehouse is flat out it can take up to 5.

Standard post 1 to 6 working days. Express next working day within the Australia Post network.

Registered airmail 5 to 20 working days. Once it lands in your country it is handed to your local post, and customs can hold it up for a bit.

Returns

Yes. Email customerservice@bandtshirts.com.au first with your order number and what you need, before you send anything back.

Unworn and unwashed items can be exchanged. You pay the postage back to the warehouse and the postage to send the new one out.

Send it back and it gets replaced with the right one, with no postage cost to you. Items damaged after being worn or washed are not replaced, so check the care label.

Refunds are only given when an item is out of stock, the parcel is lost or the goods arrived damaged. They are processed once the goods are back at the warehouse. Allow about two weeks.

LP/ATM
5/541 Graham St
Port Melbourne VIC 3207

Email first so the team knows it is coming.

No. Orders are shipped by Love Police / Australian Tour Merchandising and their warehouse is not open to the public.

Pre-orders

Pre-orders ship Friday 13 November as one parcel. Anything else in the same order ships with it.

You pay now and it ships when the stock lands. The ship date counts down on the product page.

Flight Crew

The free Bliss n Eso members club. Early access to drops, crew only pieces and presale codes.

Drop your email on the Flight Crew page. Then log in with that email and the Crew store unlocks.